Every order is more than a package to us—it’s a moment of care, travelling from our hands to yours. Whether you’re in London, Los Angeles, Toronto, Auckland, or Amsterdam, our goal is simple: safe, timely, transparent delivery.
Here’s what you can expect when ordering from abroad.
1. Processing Time
Each parcel is packed in Singapore within 1–2 working days of your order confirmation.
We keep inventory fresh and ready, so there’s no long wait for restocks.
Once shipped, you’ll receive a tracking link via email so you can follow your parcel’s journey in real time.
2. Estimated Delivery Windows
Delivery times depend on your location and local courier handling.
We partner with global logistics providers like DHL Express and Aramex for reliable, tracked shipping.
| Country | Estimated Delivery | Courier Partner |
|---|---|---|
| United Kingdom | 6–10 working days | DHL Express / Royal Mail |
| United States | 7–12 working days | USPS / DHL Express |
| Canada | 8–14 working days | Canada Post / DHL |
| New Zealand | 6–10 working days | Aramex / NZ Post |
| Netherlands | 6–10 working days | PostNL / DHL |
Note: Delivery times may vary during customs clearance or seasonal demand, but most parcels arrive sooner than expected.
3. Customs and Duties
We declare all parcels transparently to ensure smooth customs processing.
Import duties or VAT (if applicable) are determined by your country’s local regulations. These are paid directly to your customs office or courier before final delivery.
We recommend checking your country’s import policy for baby-care items if you’d like to understand estimated charges in advance.
Ariababies does not charge hidden fees—only what’s required by international customs law.
4. Returns and Replacements
We stand by every product we ship. If something arrives damaged, defective, or incorrect, contact our team within 14 days of delivery.
We’ll arrange a replacement or refund promptly after verification.
Due to hygiene reasons, we cannot accept returns for opened wipes, tablets, or sterilising products. This policy keeps safety standards high for all customers.
For returns related to shipping issues or courier delays, our support team will coordinate directly with the logistics provider on your behalf.
5. Packaging and Sustainability
Each parcel is securely sealed using recyclable, eco-friendly packaging materials.
We avoid unnecessary plastic, and all protective wraps are biodegradable or reusable.
Because caring for your baby and caring for the planet should never be separate values.
6. Tracking Your Parcel
Once your order ships, you’ll receive:
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Tracking number and courier link via email.
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Live updates (dispatch, customs, delivery out for shipment).
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Email confirmation when delivered.
If your parcel seems delayed beyond the estimated window, simply reply to your order confirmation email—our team will trace it within 24 hours.
The Takeaway
Wherever you are, Ariababies delivers with the same promise: care, safety, and reliability from Singapore to your doorstep.
Because we believe that motherhood deserves support that arrives on time—beautifully, gently, and transparently.
Related:
See our Shipping Page for updated courier timelines and regional rates, or explore our Eco-Friendly Packaging Story to learn how we ship sustainably.